Refs « Douceurs

Refs

Books:

Bownass, A.D. (2001). Building Services Design Methodology: A Practical Guide. 2nd ed. London: Spon.
Bradwell, P. (2008). Making the most of collaboration: An international survey of co-design. London: Demos.
Busch, A. (2004). Geography of Home: Writings on Where We Live. Princeton: Architectural Press.
Busch, A., and Szenasy, S. (2005). The Uncommon Life of Common Objects: Essays on Design and the Everyday. USA: Distributed Art Publishers.
Chapman, J. (2005). Emotionally Durable Design: Objects, Experiences and Empathy. London: Earthscan.
Christopher, M. (1993). Relationship Marketing: Bringing quality, customer service and marketing together. Oxford: Butterworth-Heinemann.
Dunne, A., and Raby, F. (2001). Design Noir: The Secret Life of Electronic Objects. August/Birkhauser.
Florida, R. (2005). The Flight of the Creative Class: The New Global Competition for Talent. New York: Harper Collins.
Florida, R. (2002). The Rise of the Creative Class. New York: Basic Books.
Fulton Suri, J. (2005). Thoughtless Acts. Chronicle Books.
Gerber, A. (2004). All Messed Up: Unpredictable Graphics. London: Laurence King Publishing.
Gladwell, M. (2001). The Tipping Point: How little things can make a big difference. London: Abacus
Gronroos, C. (2000). Service Management and Marketing: A customer relationship management. 2nd ed. Chichester: Wiley.
Hawken, P., Lovins, A., and Lovins, H. (2000). Natural Capitalism: Creating the next industrial revolution. London: Earthscan.
Heller, S., and Ilic, M. (2006). Handwritten: Expressive Lettering in the Digital Age. London: Thames & Hudson.
Hinte, E.V. (2004). Eternally Yours: Time in Design. Rotterdam: OIO Publishers.
Fitzimmons, J.A and Fitzimmons, M.J, (2007). Service management: Operations, strategy and information technology. 4th ed. New York: Mc Graw Hill.
Hollins, B., and Hollins, G. (1999). Over the Horizon: Planning Products Today for Success Tomorrow. Chichester: John Wiley & Sons.
Hollins, B., and Hollins, G. (1991). Total Design: Managing the design process in the service sector. Pitman.
Moggridge, B. (2006). Designing Interactions. Cambridge: MIT Press.
Norman, D.A. (2003). Emotional Design: Why we love (or hate) everyday things. New York: Basic Books.
Norman, D.A. (1999). The Design of Everyday Things. 2nd ed. New York: Basic Books.
North, D.C. (2005). Understanding the process of economic change. Princeton: University Press.
Papanek, V. J. (1971). Design for the Real World: Human Ecology and Social Change. London: Thames and Hudson.
Parker, S., and Heapy, J. (2006). Journey to the Interface: How public service design can connect users to reform. London: Demos.
Pine, B. J., and Gilmore, J. H. (1999). The Experience Economy: Work is theatre and every business a stage. Boston: Harvard Business School Press.
Press, M., and Cooper, R. (2003). The Design Experience: The role of design and designers in the 21st Century. Ashgate: Aldershot.
Ray, P. H., and Anderson, S. R. (2000). The Cultural Creatives: How 50 people are changing the world. New York: Harmony books.
Rees, F. (2008). Johann Gutenberg: Inventor of the Printing Press. Compass Point Books.
Schmitt, H.B. (2003). Customer Experience Management: A Revolutionary Approach to Connecting with your Customers. Hoboken: John Wiley & Sons.
Standage, T. (1991). The Victorian Internet. Phoenix.
Sterling, B. (2005). Shaping Things. Cambridge: MIT Press.
Thackara, J. (2007). Dott 07: Wouldn’t it be great if… London: Belmont Press.
Thackara, J. (2005). In the Bubble: Designing in a Complex world. London: MIT Press.
Whiteley, N. (1994). Design for Society. Reaktion Books.

Articles:

BBC News. (2007). Boy inundated with personal post. 26 January.
Danby, D. (2004). Product-Service Scenarios for the Bright Green Future. February 24. WorldChanging.com.
Dansk Design Centre. (2006). Service Design and Why it Matters to Business: Interview with Simona Maschi & Vinay Venkatraman. August 20.
Davis, E. (2001). Experience Design and the Design of Experience.
Capell, K. (2007). Can you measure design’s value? March 21. BusinessWeek.com
Harkin, J. (2006). DFY – rise of the support economy. July 1. The Guardian.
Hinman, R. (2007). Rachel Hinman in Conversation with Mark Jones, IDEO About Service Design. September 10. Adaptive Path.
Horn, P. (2005). The New Discipline of Services Science. January 21. BusinessWeek.com.
King, O. (2007). Serves Them Right. [pdf]. New Design Magazine. Issue 52. pp.22-25.
McCullagh, K. (2007). Beware of Backlash: A rising tide of disaffection towards design. Core77.com.
McCullagh, K. (2006). Creative Accounting. A New Design Magazine.
McCullagh, K. (2006). Island Mentality. Blueprint Magazine.
McCullagh, K. (2007). Riding the Flux: Design is changing in myriad ways. are you?
McCullagh, K. (2007). Transformation Design. Blueprint Magazine.
Rae, J. (2007). Seek the Magic with Service Prototypes. September 12. BusinessWeek.com.
Rae, J., and Ogilvie, T. (2004). Services Are Different. ThinkSmart.com.
Sawhney, M., Balasubamanian, S., and Krishnan, V. (2004). Creating growth with services. MIT Sloan Management Review Winter. pp. 34-42
Sennholz, H. (2006). Another Industrial Revolution. Sennholz.com.
Singh, D. (2006). Moments.
Tocquer, G. (2007). The Meaning of Service Design. AdaptivePath.com
Woudhuysen, J. (2005). The New Service Design. August 8. ITWeek.

Events

Dott07 Festival. 16-28 October 2007, Baltic Square, Newcastle Gateshead.
Intersections 07 Conference. 25-26 Oct 2007. Baltic Centre, Newcastle, UK.
ISDN 3. 2-3 April 2008. Northumbria University School of Design.
Methodbank: Invited Membership by Design Council.
Service Design and Innovation Lecture, with David Townson. 2007. Duncan of Jordanstone University, Dundee.
Service Design Lecture, with Anab Jain. April 2007. Duncan of Jordanstone University, Dundee.
Service Design Conference. 24-26 November 2008. Amsterdam, Holland.

Interviews

Nina Belk. (2007). User Experience Consultant and Founder of Zest Innovation. 28th Aug.
Gus Colvin. (2007). Postman. Interview. Dundee. May.
Kevin Hilton. (2007). Head of Service Design MA Course. Interview by email, 5th Nov.
Bill Hollins. (2007). Service Design Management Specialist. Interview by telephone, 22nd Aug.
Nico Macdonald. (2007). Writer on design and innovation. Interview by telephone, 7th Sep.
Stefan Moritz. (2007). Service Designer. Interview by telephone, 30th Aug.
Sophie Parker. (2007). Public Sector Design specialist. Email correspondence, 1st Aug.
Lauren Tan. (2007). Service Design PhD student. Email correspondence, 13th Nov.
John Thackara. (2007). Interview at The Baltic Centre, Newcastle. 27th Oct.
Hayes Raffle. (2008). Interaction Designer.Email correspondence. 23rd Feb.
Member of Royal Mail Innovation team (2008). Email correspondence. 18th Jan.
Researcher at BBC’s The One Show. (2007). Email correspondence. 10th Nov.
Gail Inglis. (2008). Archivist. Email correspondence. 19th Feb.
Glynn McCaig. (2008). Banking Business Manager. Interview. 5th March.
David Bannerman. (2008). Historian. Email correspondence. 22nd April.
Jonathan Baldwin. (2008). Design writer. Interview. 13th May.
Gill Wildman. (2008). Consultant at Plot. Workshop. 4th April.